‘To be persuasive, we must be believable,
To be believable, we must be credible,
To be credible, we must be truthful.’
(Edward R. Murrow, a prominent person of news television, a legendary American media expert)
A few years ago, I was still working at Útinform, I had an idea that Budapest needed another organisation for similar purposes. This idea was followed by action, and the Transport Directorate of Budapest Council established Fővinform (Budapest Municipality Traffic Information Centre). This Centre operates within BKV, and I have been managing it since the very beginning.
We have gained a lot of experiences in these 25 years and we can proudly say that the supply of reliable, up-to-date and good-quality information has been our most important objective from the very beginning. We wish to earn the trust of the people on the road, all those who have been listening, viewing and reading us since 1982. Since then we have played an active part in the explosion of the transport information market, as a result of which our news have become an indispensable part of everyday transport.
We are satisfied because Fővinform has had a dominant, innovative and initiative role in this development process. We think that during the last 25 years we have turned almost into family members because most people listen to our service at home or in the car, thus we become personal acquaintances to the people on the road. This gives us a further incentive to keep up with the rapidly changing technical and IT requirement.
The awareness and distinguished place of Fővinform, the ‘Fővinform image’ is the result of the dedicated work of 9 colleagues as well as the trust which has brought in total nearly 100 assignments to date and it still applies in terms of regular news supplied by us on the transport information media market.
We hope that by satisfying the expectations of our informers, loyal media and news users, Fővinform will be able to provide quality information to each target group of the travelling community in an even wider range.
We are grateful primarily to the management of BKV and all its employees maintaining contact with us, as well as the competent employees of FKF Zrt. and BRFK, because the Traffic Control Centre could not operate without them. In addition, we must also thank our listeners, viewers and readers for their honourable trust in our work whose Fővinform requirements we must be able to satisfy in the future too.
CONGRATULATIONS AND RECOMMENDATIONS
On the 25th anniversary of its establishment, I hereby congratulate Fővinform, and all former and current employees of Budapest Municipality Traffic Information Centre.
Twenty-five years ago Life called for this organisation. The increasingly developing motorisation called for the concentration of all actual information related to traffic in Budapest and to provide appropriate information to motorists from one organisation. This is how Fővinform was called to life, and it has been monitoring the transport arteries professionally ever since. In the last ten years, the information market witnessed a true explosion. Owing to its innovative and initiative capability, Fővinform faced the challenge effectively and kept up with its competitors.
Budapest set a very important objective as early as at the beginning of the 1990. It is trying to develop into a metropolis. This process cannot take place without some unpleasant things. The construction and development projects generate road closures, diversions and traffic jams and thus test the nerves of the people involved in traffic. Our city generates responsible tasks to traffic controllers and transport journalists for 24 hours each day. Accurate and up-to-date- information is indispensable for the residents of Budapest, as it makes orientation easier and reduce tension involved in travelling. These days the residents of Budapest consider the Fővinform staff acquaintances, because the news communicated by them have become indispensable parts of our everyday transport.
I would like to thank them for their responsible activities aiming at safe transport without any accidents. I wish you smooth co-operation with all organisations whose collaboration may guarantee the achievement of our common objective in the future too.
The Hungarian language is very rich in assessing performance. A person or organisation to whom or to which one should align, or whose advice and opinion should be requested and followed is described as exemplary. If there is any organisation to which this word applies absolutely, then it is Fővinform. This word captures the essence of its service, launched 25 years ago: to give guidance to all parties involved in transportation.
Fővinform notifies us in advance about any traffic decelerating factors, their locations and applicable period, the places and times where and when the traffic rules changed, as well as traffic jams in Budapest. We can plan our two important journeys with this service every day – the journey to work and the journey from work to home. By selecting the appropriate diversion routes and becoming aware of the longer time required for the journey, we can be less annoyed on both trips.
Scientific research also proves that the quality of a person’s day is already decided in the morning, when he arrives at the workplace. The impulses gained during the morning traffic have an impact in the mood for the whole day. As we also well know, the mood also determines the profitability of work. A fast and complication-free journey home can ease the tension which built up during the day, while any contrary experience may generate aggression and break the fragile family peace. A lot of people have never thought of the huge responsibility on the shoulders of the ten-person team of Fővinform while they give us the traffic news every day.
Obviously, there will be numerous justified acknowledgements describing the importance of Fővinform on the occasion of its twenty-fifth anniversary. There are situations, and I think this is one of them, when all similes remain pale and the power of the words is not enough.
I recommend everyone to experiment with a thought. Let us think, based on the current situation, what would our transport be like without this service, without the staff of Fővinform! The imagined lack of this service points out the need for it as well as the importance of this activity more clearly than any speaker. If something needs to be followed, if something is reasonable or is advisable, then it should be considered a guideline. Fővinform proves to us daily that we should listen to its news, as it is advisory to follow them if you wish to travel in Budapest reasonably.
The twenty-fifth anniversary gives us an excellent opportunity to thank you for everything you have done for Budapest on behalf of the management and residents of the city. Congratulation for the previous quarter of a century whereby I also wish many successful years to Fővinform in continuously performing their mission.
Dear Fővinform, carry on in the same spirit!
Dear Colleagues, Dear Friends,
Twenty-five years. It is enough to say it, not even mentioning to live and work through it serving the citizens of Budapest. Thinking of the FŐVINFORM staff, I must say that this period was not too long for them. They are cheerful and happy people who have and still work enthusiastically not just according to their own statements. All of us, who have heard their voices and seen their faces in the media can confirm that they have been trying to inform motorists and people using public transport on traffic situations, road closures and diversions with unbroken optimism for 25 years.
Regardless whether the information was displayed on the screen or heard on the wavelength of radio stations, early in the morning or late in the evening, it was reliable and accurate describing the challenges faced by us on the roads.
FŐVINFORM has grown into a well recognised institution in these twenty-five years and has been integrated into the life of the residents of Budapest, yet only few people know that it operates within the organisation of BKV Zrt. For this reason I would like you to know that BKV is proud of having served the citizens of Budapest with such information for the last 25 years.
I thank Budapest Municipality for all the support and also thank the staff of FŐVINFORM for their good performance in all this time.
BKV Zrt. Chief Executive Officer
FROM THE VERY BEGINNING1 May 1982
The legal predecessor of BFFH Transport Department established Fővinform in 1982 in order to concentrate in one organisation the latest information about the transport in the city as well as major works and activities on the roads. Better information to people on the move makes your journey faster, simpler and safer, while order and discipline may be improved in public areas with the help of information on works on public roads. ‘... In order to achieve the above objective, the Road and Transport Authority of the Executive Committee of Budapest Council, i.e., the management of Transport and Utilities and Civil Engineering Directorate, ‘set forth a regular information / reporting obligation to the companies and utilities of Budapest falling under their competence.... ‘ Deed of Foundation, 1982.
1 May 2007
The core activity of Fővinform, like any other information office, includes data collection and news collection, registration of data, customised navigation, measures and other activities serving the above. Then the assigned intermediaries generate a database, transfer the information as required publishing it to the media and other users, and finally this information is saved.
Our life curve proves the increasing demand for such information as time passes. At the beginning, the traffic news of Budapest were read in the media only 8 times every day, but these days they are read more than 200 times.
|Staff||Number of bulletins||Number of news||Informers||Media|
|1982||10 people||8 times a day||15||14||3|
|2007.||10 people||223 times a day||112||60||25|
PLACE OF TRAFFIC INFORMATION
Here are two statements proving to what extent we need information and the place of traffic information on the consumer market among the subjects of general interest. One statement was issued by MTV Teletext, Új Média Kft, and the other one was prepared from a NOKIA international study.
FŐVINFORM – THE TRAFFIC INFORMATION SERVICE
BFFH has been performing its information supply tasks related to traffic in Budapest specified by law through FŐVINFORM for 25 years. Fővinform, founded as a service in 1982, was established by Budapest Council Executive Committee Transport Directorate with the involvement of six companies controlled by it (BKV, FKFV, METRÓBER, FŐTAXI, FŐSPED, Fővárosi Garázsipari Vállalat). The operation of the Service was regulated in co-operation with BRFK and the Utilities Directorate in the form of Joint Directives, and the Service Office was established in the Traffic Control Centre.
For many years now, BFFH, the single owner of BKV Zrt., finances, supports and operates FŐVINFORM under the applicable legal framework within BKV pursuant to the provisions of the Act on Road Transport adopted in 1988 – Act I Section 8 (1) e. ‘Education, propaganda and information supply for the safety of road transport are public and municipality tasks relating to road transport’, as well as – pursuant to the provisions of Act I Section 3 (2) – ‘The road manager informs the participants of transport on factors that have a major impact on the safety and flow of the traffic’, as well as pursuant to the provisions of Act LXV of1990 on municipalities: ‘it is a specific task within the competences of Budapest Municipality to operate an information system in the capital city – Section 63/A p).’
Fővinform operates at BKV Traffic Control Centre, which collects most of the latest information, as well as uses more than 50 informers on channels outside the Centre. Without these institutions, Fővinform would never be able to give an overall picture of the traffic situation in Budapest.
BFFH Transport Section
23 district municipalities
FŐVINFORM – THE TRAFFIC NEWS
The news collected from the informers are processed by Fővinform staff responsible for publishing. The travellers, radio listeners and TV viewers know them by name as traffic news editors. We are also proud of the fact that most of the people working at Fővinform are the same who were with us 25 years ago when we set off on this completely new path. Here are the well-known names from Fővinform: Tamás Fuchs (1982), deputy manager, engaged in graphics too, János Csordás (1982), who is in charge of ‘Data supply and process organisation’, Zsolt Havasi (1988), responsible for ‘International relations and education’, Pálma Lorencz (1982), responsible for ‘Advertising relations and HR’, Márta Vizelyi (1982), responsible for ‘System administration and information technology’, Gyula Zdroba (1991), responsible for ‘Technical background and information technology’. These people are responsible for the tasks described above as well as performing their generally known tasks supported by Aranka Vida (1982) and Erika Járvás (1997) engaged in navigation and finally a new IT colleague, Dániel Pongrácz, who is 25 years old and was recruited in April this year to replace Dr. Karola Kiricsi, who was promoted to be the spokesperson by the BKV management based on her activities in Fővinform.
Technical IT network
The technical IT network supports the collection of traffic data from Budapest and the transmission of news.
With the help of the Traffic Surveillance System (owner: BFFH, operator-developer: FKF Zrt.), i.e., the CCTV (closed circuit TV, web camera network) we can monitor the image of 136 cameras, primarily in urban areas periodically but, using our joystick operated control panel, we may also select other sites.
The camera images are displayed concurrently on 5 duty monitors as well as on our View monitor as ‘An image within an image’. In addition, we also have a camera web link.
BKV-AVM (Automatic Vehicle Monitoring), which has been operation since 1995. 500 buses are equipped with onboard equipment that maintains connection with the radio bases through ratio waves. Such radio bases are situated on Nagyvárad tér, Örs vezér tere and Széchenyi-hegy. The vehicles send signals to the computer in our Traffic Control Centre with the help of the 150 solar panel location identifiers placed on the lines and markers through the radio base stations. We can send a query to the AVM Service at any time, thus observing the status of buses compared to the timetable. If they are ahead, there is obviously nothing to learn, but if they are late, we can find out the reason of the delay through a manual URH connection.
The Siemens Computer-based Traffic Control System, operated by FKF Zrt., is used to control the operation of junctions with traffic lights. At present, 633 of the 951 junctions with traffic lights are connected to the centre. The computer sense the traffic based on the signals of the detectors built into the road surface and changes the traffic light programmes automatically depending on the size of the traffic. The traffic light status monitoring service indicates any fault and its mature immediately.
The KANYAR system, which is the Hungarian abbreviation for the Transport Data Registration Base System, contains records of Budapest traffic control instruments, such as traffic light signs, surface signs and public transport routes, stops and all other items relating to them. The programme is owned by BFFH Transport Department, and is operated and updated by FKF Zrt.
The TourCity GIS system is a digitalised and modified version of KANYAR, developed by Topolisz Kft. We have been using it internally for more than 15 years. Since last year, the FŐVIKÉP interactive map has been providing additional support for defining locations in 14 menu points of the FŐVINFORM PORTAL.
The Model map graphic program was also developed by Topolisz Kft. It uses a basic map and serves as illustration attached to our news.
The SerWise drawing program is used for graphs published on TV. They outline the changes briefly in order to identify the location within seconds, but otherwise they are also available in the ‘Today’s important news’ menu point of the Fővinform portal.
The AFIDAT documentation and database is Fővinform’s individual program for internal use. It is used for recording, storing the news, searching in them and creating backups.
The NAPLÓZÓ program is used for collecting recent real-time data and queries can be sent to it from all workstations concurrently too.
We broadcast news on Kossuth, Petőfi and Bartók Channels using the direct radio service of the Hungarian Radio.
We operate with 5 computer configurations, which are equipped with the necessary programs on BKV’s Intranet. In addition, our work is also assisted with the Call Centre, a telephone exchange with a messaging service, faxes, photocopier and one vehicle.
Radio Dee Jay
Budapesti Körzeti Híradó
A3 - MSAT
ATV - ATV 47
Színes Mai Lap
Gyalog a Belvárosban
Főtaxi-val a Fővárosban
Belvárosi egyirányú utcák
Új parkolási lehetőségek
Belvárosi védett övezet
Eljutás a Hungexpora
INFORMATION TO PRIORITY VEHICLES AND VEHICLES EQUIPPED WITH SIRENS
ROAD TO THE FUTURE
Modern media services must be designed according to the expectations. Apart from radio and television broadcasting, Fővinform should also serve all parties interested as widely as possible on its portal, www.fovinform.hu, through the internet, representing the latest field of electronic media. News generation requires new and new ideas attracting all parties involved in traffic and the media reaching them even more. At present, the ‘Today’s important news’ column contains information illustrated with drawings on the latest and important selected restrictions and changes of the day and, in further 13 columns and 18 small menu points, contain 14 menu points offering interactive maps with static information about the traffic in Budapest: Road reconstruction, M4 underground construction, Public transport: BKV, timetables, leisure time services, tourist bus routes, BKSZ, Route finder: route designers, maps, distance matrix, One-way streets, Parking: parking hones, P + R car parks, parking companies, bus parks, Cycling, Entry restrictions: protected zones, weight and gross weight limitations, height restrictions, closures on the embankments, web cameras, Traffic safety: driving technique, speed restrictions, Highway Code, pothole line, Useful pages.
New: LATEST NEWS, NEW TECHNOLOGY-INFORMATION TECHNOLOGY
WAP (Wireless Application Protocol) is an open international wireless data transmission standard. It has been developed for portable devices connecting the Internet and a mobile phone with each other. As the new mobile phones support the WAP technology, Fővinform, as a service provider, and the parties involved in traffic have new business opportunities, because not only voice or text messages can be sent to mobile phones as was done before, but figures, images, maps, moving picture, real-time and dynamic information may also be transmitted. Fővinform could define where the WAP users are situated geographically and therefore it could also transmit end-of-line and saturation data. The most important requirement is that the information displayed should satisfy the requirements of the users as much as possible.
The RSS (Really Simple Syndication) concept has developed an independent meaning by now really simple division of content. RSS is a group of XML file formats supporting web co-operation, used by news pages. Using this technology, you may obtain the latest traffic information about the capital city without visiting the websites and you may also collect information originating from various sources into a well organised list. With the help of RSS, users can set a requirement to receive the LATEST news from Fővinform, which may accessed and managed on one interface, therefore our information may be published in the form of writing, drawings and map at any time and, with the help of the traffic surveillance system, the moving images can also be displayed on the suitable device in the near future, illustrating our news.
The GPS (Global Positioning System) is a location defining system capable of 3-dimensional location definition, time measurement and speed measurement. It is accurate to a few metres. For accurate positioning, it requires transmission of 3 satellites and for defining the height over sea level, it requires the transmission of one more satellite concurrently. The GPS system assists Fővinform in identifying the current position of the vehicles and monitoring their routes, from which conclusions may be drawn about the size of traffic, the end of lines and, using the communication device installed on the vehicle, queries can also be made about the reason for the declining speed. BKV introduces the GPS system first on its 86 bus service in 2007 and we are aware that not only public transport vehicles will join the system.
FCD (Floating Car Data) means data obtained from moving cars with the help of GPS. A GPS device placed in a vehicle captures the actual position speed and direction. This information, completed with the vehicle’s own identification code, is transmitted to the centre at particular intervals. If many vehicles send information about their own positions and it is properly distributed in space, then the traffic situation can be modelled and the actual status of the size of traffic on particular roads can be identified.
The main purpose of the TMC (Traffic Message Channel) system is to convert traffic information collected from particular sources into digital signals and transmit them to radio and navigation devices compatible with it. Thus all people on the move receive information about traffic problems and, with the help of dynamic data supply, conjunction can be avoided, the waiting time may be eliminated and numerous environmental and economic advantages may be gained. The navigation devices are equipped with a function by the manufacturer which enables them to redesign the route immediately based on the received signals in case there are any traffic problems. TMC signals are transmitted at every 15-30 minutes depending on the country. This system provides vital services for the Police, Ambulance and Fire-Fighting Services abroad. With the TMC receivers, the data flow may be filtered according direction, the relevant area or road category.
Thus always the latest and customised information is available. The CALL CENTER refers to the customer service operating by phone, available for the customers of almost all major service providers, including Fővinform. In practice, this service is specifically adjusted to the information supply by Fővinform. You should imagine it as a service with the help of which the caller can obtain information related to traffic in Budapest and may also settle problems. It is structured based on the IVR (Intelligent Voice Recording) system, which classifies the incoming calls based on a specific menu system. By pressing the appropriate buttons referring to the menu points, callers may perform certain transactions themselves using the automatic system, but they may also contact the Call Centre employees and may also leave a message.
We hope that our dream, the Maryland Traffic Control Centre, i.e., CHART (Chesapeake Highway Advisories Routing Traffic), will come true in the near future. The four main components of this system are data collection, response to events, information to road users and traffic control.
COMMUNICATION RESULT OF FŐVINFORM
Objective and impartial news management must always be mentioned in relation to Fővinform because different things are important or interesting for information providers and their management and other things represent news for the media; therefore Fővinform must always find a solution for keeping them in balance with proper consideration, by giving sufficient publicity to a piece of information without hurting anyone and retaining the value of the news for the traveller.
Fővinform’s success is attributable a great deal to adequate communication, in relation to which the objectives, target groups, the external conditions, facilities, competitors and reactions of the public, the media and other users must all be taken into account. Long-term and specific event-based communication involves concurrent consideration of these aspects. Very often the impact on the image of Fővinform, the attitude of news users and the issues of convincability must also be taken into account. It is necessary to know, in relation to each programme, what message can reach the most positive result and how to give advice in unexpected situations too. A constructive dialogue with media producers and users analysing the reception of the disclosed information may result in further quality and creative news service.
- satisfaction of travellers, users and suppliers of information,
- supply of reliable and up-to-date information,
- contribution to traffic safety and accident prevention,
- assistance in traffic control,
- obtaining more background information,
- extension of relations,
- satisfaction of specific requirements,
- higher-standard technical equipment,
- higher qualifications,
- connection with international systems,
- promotion of the Fővinform portal www.fovinform.hu,
- new IT technologies and techniques.
Caricature: Dlukopolszky László
A portálon történt utolsó frissítés kivéve a "MAI HÍREK (válogatás)": 2013. november 1.
Last update on the portal, except ‘Today’s news’: 01/11/2013
A portálon történt utolsó frissítés kivéve a "MAI HÍREK (válogatás)": 2013. november 1.
Last update on the portal, except ‘Today’s news’: 01/11/2013